Effective from: 30 October 2026
This English text is a translation provided for convenience only. The Croatian version is the official and legally binding version; in case of any discrepancy, the Croatian version prevails.
These terms govern purchases from the online shop at untamedz.com and contain the pre-contractual information required by the Croatian Consumer Protection Act. By placing an order you confirm that you have read and accept them.
1. Seller
UNTAMED d.o.o., Zadravečka ulica 11, 10000 Zagreb, Croatia
OIB: 69583807388 · MB: 5412986
Registered with the Commercial Court in Zagreb, MBS: 081371051 · Share capital: €2,500.00, paid in full · Director: Petra Kontić
IBAN: HR9624020061101028034
Email: org@untamed.hr · Phone: +385 95 906 1237
2. Products and print-to-order
Every product is made only after you order it. That is why we hold no stock and do not ship immediately.
Most product images are digital mockups. Fabric and print colours may differ slightly because of screen settings and printing technique. Measurements are in the size guide on each product page.
3. Prices and shipping costs
Prices are in euros. VAT is not charged because the seller is not registered for VAT (Art. 90(1) of the Croatian VAT Act). The price shown when you place the order applies.
Delivery is by GLS. The shipping cost depends on the parcel weight and the destination country. The exact total including shipping is shown in the cart and at checkout before you order; there are no other charges. For non-EU countries, customs duties and import taxes may be charged on arrival and are paid by the customer.
4. Placing an order and concluding the contract
- Choose the product, colour, size and quantity, and add it to the cart.
- At checkout, enter your delivery details and choose a delivery method.
- Review your order before submitting; you can correct any mistake by going back to the cart.
- Accept these terms and click “Order with obligation to pay”.
- The contract is concluded when we email you the order confirmation.
The contract is concluded in Croatian; this English translation is for information only. Your order confirmation, with these terms, stays in your email as a durable record. If you have an account, you can also see the order there.
5. Payment
Payment is by card (Visa, Mastercard) via Stripe when you place the order. We never see or store your card details. You receive the invoice by email. For an R1 (company) invoice, tick the option at checkout and enter the company name and OIB.
6. Production and delivery
We collect orders during the month and ship them once a month, at the end of the month:
- the exact next dispatch date is shown on the product page, in the cart and at checkout before you order
- orders received after the monthly batch is closed are shipped at the end of the following month
- after dispatch, GLS usually delivers within the times below; these are estimates
| Destination | Usual time after dispatch |
|---|---|
| Croatia | next working day (islands may take longer) |
| Slovenia, Hungary | 1–2 working days |
| Austria, Germany, Czechia, Poland, Slovakia, Romania, Italy | 3–5 working days |
| Other EU countries | 4–7 working days |
| Non-EU countries we ship to (e.g. Serbia, Bosnia and Herzegovina, Montenegro) | up to 22 working days |
If we do not deliver within the agreed time, you may give us an additional reasonable period. If we still do not deliver, you may terminate the contract and we refund the full amount.
Risk of loss or damage passes to you when you, or a person you nominate, receive the parcel. You may refuse a damaged parcel, or accept it and tell us straight away, ideally with a photo.
7. Right of withdrawal (14 days)
As a consumer you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. The procedure, costs and form are in the Returns & Complaints policy.
8. Complaints and liability for defects
We are liable for defects in goods under the Croatian Civil Obligations Act. How to report a defect is explained in the Returns & Complaints policy.
9. Dispute resolution
You can send a complaint to org@untamed.hr or by post to UNTAMED d.o.o., Zadravečka ulica 11, 10000 Zagreb, Croatia. We confirm receipt immediately and send a written reply within 15 days.
If we cannot resolve a dispute by agreement, you may turn to an out-of-court consumer dispute resolution body, for example the Mediation Centre of the Croatian Chamber of Economy. For purchases from another EU country, the European Consumer Centre in your country can help. Disputes are otherwise decided by the court with jurisdiction under the law.
10. Intellectual property
Designs, logos and images in the shop belong to UNTAMED d.o.o. or are used with permission. You may not copy or use them without our written consent.
11. Language and final provisions
The official version of these terms is Croatian. The English translation is published for convenience only; in case of any discrepancy, the Croatian version prevails.
These terms are governed by the law of the Republic of Croatia, in particular the Consumer Protection Act and the Civil Obligations Act. If you live in another EU country, you keep the protection given by the mandatory laws of that country. We may change these terms; your order is governed by the terms in force when you placed it.