Effective from: 30 October 2026
This English text is a translation provided for convenience only. The Croatian version is the official and legally binding version; in case of any discrepancy, the Croatian version prevails.
You can return a product within 14 days of receiving it, without giving a reason. You can report a defective product within 2 years of delivery.
1. Right of withdrawal (14 days)
You may withdraw from the contract within 14 days from the day you, or a person you nominate (other than the carrier), receive the goods. If one order arrives in several parcels, the period runs from receipt of the last one.
The fact that products are printed to order does not remove this right. It does not apply only to products made to your own specification, for example with your name or your own design.
How to withdraw
Use any one of these; each is equally valid:
- an email to org@untamed.hr with your order number and a statement that you are withdrawing
- the form below, sent by email or post
You meet the deadline if you send your statement before the 14 days end. We confirm receipt by email without delay.
Sending the product back
- Send the product to UNTAMED d.o.o., Zadravečka ulica 11, 10000 Zagreb, Croatia, within 14 days of sending your withdrawal statement.
- You pay the cost of returning it.
- You may try the product on as you would in a shop. You are liable for any loss in value caused by wearing, washing or damage.
Refund
- We refund the full amount paid, including standard shipping, within 14 days of receiving your withdrawal statement.
- We refund to the card you paid with, free of charge.
- We may hold the refund until we receive the product or proof that you sent it, whichever comes first.
2. Complaints: defective products
We are liable for defects that existed at delivery, e.g. wrong size or colour, a damaged print, a hole or damaged fabric.
- Report the defect to org@untamed.hr with your order number and a photo, within 2 months of discovering it.
- We are liable for defects that appear within 2 years of delivery.
- You may ask for a replacement, a price reduction, or termination of the contract and a refund, under the Croatian Civil Obligations Act.
- We pay the cost of sending a defective product back.
- We reply to written complaints within 15 days.
Normal wear, damage from washing contrary to the care label, and damage occurring after delivery are not defects.
3. Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: UNTAMED d.o.o., Zadravečka ulica 11, 10000 Zagreb, Croatia, org@untamed.hr
I hereby give notice that I withdraw from my contract for the sale of the following goods:
| Field | Entry |
|---|---|
| Order number | |
| Product(s), colour, size | |
| Order date | |
| Date received | |
| Name | |
| Address | |
| Signature (paper only) | |
| Date |